Terms & Conditions

Northern Hideaways NH Collection (“the Agent”) acts as booking agents on behalf of owners of holiday property (“the Owner”). The letting arrangements are made by the Agent on behalf of the Owner and the contractual relationship in connection with the letting will be between You and the Owner.

Payment
Bookings will be confirmed upon receipt by the Agent of the required deposit payment of 100% of the rent, a non-refundable booking fee and a confirmation of the booking has been dispatched. The contract is subject to these Booking Terms and Conditions. Once you have received confirmation, you are liable for the balance of the rent. For all credit and debit card payments you will be sent a secure payment gateway link upon the booking channel in question, receiving confirmation of your booking at the time of the booking.

The Holiday Period
The holiday period will commence and terminate at the time stated in your final booking confirmation notification and you must vacate the holiday property at the stated times.

Party Numbers
The booking shall be deemed to be for the purpose of the people whose names appear on the booking form. The maximum number of persons allowed at the property is clearly stated in the property details and must not be exceeded. In the event that the maximum number is exceeded without the Owner’s prior consent, the Owner has the right to revoke the booking without refund or any further liability.

Behaviour and Use
The Holiday Property must not be used except for purposes of a Holiday by You and Your Party during the Holiday Period and agree not to sub-let or allow anyone to stay in the Property who we have not previously been accepted on behalf of the Owner as a member of your party; also, not to use the Property for any legal or commercial purposes. You are obliged to keep the holiday accommodation and all furnishings, fixtures, fittings and effects, in the same state of cleanliness, repair and condition as they were in at the commencement of the holiday. If the Owner is dissatisfied with the condition of the property, furnishings, fittings, fixtures and/or effects, you shall reimburse the Owner for any and all costs, expenses and fees incurred by the Owner in remedying such default. The Owner reserves the right to refuse or revoke the booking where this clause is not complied with and the Owner may immediately on discovering such breach terminate your licence to use the property without refund. You must ensure that nothing happens which may be a nuisance or inconvenience to occupiers of neighbouring or adjoining properties or adversely affect any insurance of the property and also ensure that the floors are not overloaded. Your occupation of the property is subject to any conditions, rules and regulations imposed by the Owner. The Agent shall have no liability to you for any costs, fees, expenses, damages or loss resulting from your booking. Nothing in these Booking Conditions shall be deemed to exclude or limit the Agent’s liability in relation to death, personal injury or fraud resulting from its negligence.

Keys
You will be issued with a set of keys to the holiday property at the commencement date. You must return the keys as directed by The Agent. If you lose a key, the Agent or Owner will replace it – you will be expected to pay reasonable costs to have a replacement cut.

Damage
You will be responsible for any damage to the holiday accommodation, or the furniture, fixtures, fittings and effects. Anything broken or damaged should forthwith be repaired or replaced with an article of similar type and value. If this is not possible, any damage or breakage should be reported to the Owner or to the Agent and paid for before departure. Owners reserve the right to raise invoices for any damage caused during your stay at a later date.

Right of Entry
You will permit the Owner or the Agent (with or without workmen or others) at reasonable times and on reasonable notice to enter and inspect and if necessary to repair the property or to enter the property without notice in an emergency to repair the property or adjoining premises.

Pets
It is clearly stated in the particulars whether or not pets are allowed at the property. This must be strictly adhered to. If pets are allowed, then you must keep them under strict control. You must not leave pets unattended in the properties or their gardens and you must exercise them away from the premises. Pets are not permitted in the bedrooms or on the furniture. Where our brochure or website states pets are not permitted in the holiday property, please be aware the Owner and the Agent cannot give warranty or undertaking to You or any member of your party that the property is suitable for sufferers of pet related allergies.

Brochure and Website Accuracy
The Agent takes every care to ensure the accuracy, both written and verbal, of the property/village details. All information on this website and in the Agent’s brochure is provided by the Owner and replicated in good faith by the Agent. No person in the Agent’s employment has any authority to make or give any binding representation or warranty whatsoever in respect of any holiday accommodation or otherwise.

Gardens
Please be aware that if the property is advertised as having any enclosed garden, this does not necessarily mean a secure garden. It may be enclosed by hedging or open style fencing.

Wi-Fi
Where Wi-Fi is stated as available it does not imply high speeds often expected in built -up areas. Rural Wi-Fi services can be intermittent, and speeds are often significantly slower than those suitable for streaming. Wi-Fi cannot be guaranteed in the event of a breakdown during your stay and there will be no liability if the service is not available at any time for any period. Miscellaneous The Owner and the Agent cannot accept liability for happenings outside its reasonable control, such as temporary invasion of pests, neighbouring building works, and damage resulting from exceptional weather conditions.

Vehicles
Vehicles are parked and left at the holiday property entirely at your own risk. If the holiday property has the benefit of an on-street parking permit or any other form of parking permit, you will be responsible for any fines imposed for failure to display the permit as directed by the Agent. Car charging is prohibited unless there is a professionally installed EV charger at the property and the Owners agreement. The Owner reserves the right to raise an invoice for additional costs.

Damage/Cleaning Deposits
It may be that from time to time the Owner charges a security deposit. You agree to pay such security deposit at the request of the Owner. For all bookings paid using a card this deposit will be pre-authorised using your securely held card details. The Owner shall be entitled to deduct from the security deposit the cost of remedying any breach of your obligations under all statements mentioned above within these terms.

Complaints
If problems do occur for whatever reason this should be reported immediately to the Owner or Agent who will endeavour to remedy the fault/complaint. However, if there is an unresolved complaint while staying at the property it is essential you give the Agent of the Owner reasonable opportunity to rectify the problem. This includes allowing contractors access to the property at a reasonable time to ass ess and rectify any problems (see clause 8 “Right of Entry”) Complaints which are not reported immediately will not be entertained subsequently, and no correspondence will be entered into in respect of complaints made on departure or after your return home.

Force Majeure
We cannot accept liability or responsibility for any alterations, delay or cancellation or any other loss or damage caused by war, civil strife, terrorist action, industrial disputes, fire, sickness, bad weather, livestock, epidemics, pandemics, acts of any government or public authority, changes imposed by re-scheduling of airlines, ferries or any event outside of our control.

Data Protection
The Agent uses the information you and your party provide for the purpose of providing holiday services to You and your party and use of that information is subject to the Data Protection Act 2018. You and your party have a right of access under data protection legislation to the personal data that the Agent holds about You and your party. The Agent may from time to time send you information which they think may be of interest to You. If you do not wish to receive this information, please notify the Agent in writing to the address given at the bottom of these terms and conditions.

If you Change your Booking.
(A) Once a booking has been accepted, it can only be changed to another property by treating the original booking as a cancellation. Holiday dates may be changed providing the property is available for the new dates and the owner agrees to the change. A handling charge of £60 including VAT will be payable for any changes to the original booking.
(B) If for any reason it proves necessary for us to make a change to your holiday booking by reason of the unexpected withdrawal of the property by the Owner, by reason of overbooking, or for operational circumstances, or for some other reason, the Agent will use reasonable endeavours to make an alternative booking from the commencement date to the departure date from the Agent’s portfolio. Should the Agent cancel the holiday booking in this way, and you do not accept the alternative property or an alternative property is not available, a full refund should be made to You of all monies paid. The Agent shall be under no further obligation or liability to You in this respect.

If you Cancel your Booking
If you cancel a booking for which you have contracted, the agent will decide if the duration between the cancellation and the holiday check in allows enough time to resell the cancelled dates. If the agent decides the holiday can be readvertised and resold, it is the agents decision what the new price of the holiday will be advertised. Any monies retrieved from the new holiday sale will go to the original booking minus £100 handling and advertising fee.
If the holiday is cancelled 20 weeks or less prior to check in, no refund will be offered and no alternative resale options will be offered.

NH COLLECTION Limited is registered company in England with Registered company number 15741934

Registered Address is:
112 Whitley Rd, Whitley Bay NE26 2NE